Even listening is not enough. Here the old saw, “actions speak louder than words,” applies. Because listening without action, be that deeper questioning or more research on what was heard, to say nothing of resolving the issue, makes the process fake.
Over the years, I've written a lot about business plans, especially for early-stage companies trying to raise capital. But, the mistake many entrepreneurs make is that the rationale for its existence is ONLY to raise money.
In this time of great technological innovation, no matter how cool or dazzling a new product might be, at the end of the day, if ain't solving a customer problem or addressing a customer need, nobody is buying it!
For a small business owner, there is no task more daunting (or frustrating) than creating the first professional sales team for the company, especially, if the entrepreneur doesn't have a sales background.
Yes, you heard that right! But maybe not in the way you think. Growing a small business is a huge challenge, but it's a greater challenge not to make your small business act and feel like some Fortune 500 company.
Being a boss is not the same as being a leader. Leaders inspire, guide and motivate, hoping to help those they are leading to achieve both results and growth. Here are 5 key ways to ensure you are leading instead of just "bossing."
Most entrepreneurs assume that they have happy customers. They want customers to love their product and company. Few know what customers are feeling and fewer still elicit or solicit the love they seek. Learn 5 tips how you can improve your customer care.
Having "parachuted into" a number of ugly turnaround situations, I've seen small company culture, from a lot of perspectives, often very bad. But all had one commonality...they never really paid much attention to culture.