Recent issues with companies like Wells Fargo constantly remind me of the importance of business culture and how it is so frequently misunderstood. No matter what you say, your culture is driven by what you do!
Does this sound like you? You're an entrepreneur; your business is well past the early stage, but you just can't seem to get either your company or your employees to that next level of growth, no matter how hard you manage every last detail.
The term “silver bullet” has been around for many years, where tradition has it, a bullet made of silver was supposedly the magical method to kill werewolves. We've come a long way, but we're still looking for the simple solutions to c
Customer satisfaction is a result; usually, of successfully executing a series of fundamental processes, procedures, and guidelines in multiple areas of the company. Focus on the getting the processes right and the result will follow!
Even listening is not enough. Here the old saw, “actions speak louder than words,” applies. Because listening without action, be that deeper questioning or more research on what was heard, to say nothing of resolving the issue, makes the process fake.
Growth is the objective of all business. It is said (in fact, I have said it), if you're not growing, in these times, you're not even standing still; you're going backwards!
Over the years, I've written a lot about business plans, especially for early-stage companies trying to raise capital. But, the mistake many entrepreneurs make is that the rationale for its existence is ONLY to raise money.
In this time of great technological innovation, no matter how cool or dazzling a new product might be, at the end of the day, if ain't solving a customer problem or addressing a customer need, nobody is buying it!
When's the last time you thought about that question? Whether you're just starting out, or you've been in business for ten years, what is your business “why?” What is its purpose? Why does it exist?
For a small business owner, there is no task more daunting (or frustrating) than creating the first professional sales team for the company, especially, if the entrepreneur doesn't have a sales background.
