Being a boss is not the same as being a leader. Leaders inspire, guide and motivate, hoping to help those they are leading to achieve both results and growth. Here are 5 key ways to ensure you are leading instead of just "bossing."
Most entrepreneurs assume that they have happy customers. They want customers to love their product and company. Few know what customers are feeling and fewer still elicit or solicit the love they seek. Learn 5 tips how you can improve your customer care.
Having "parachuted into" a number of ugly turnaround situations, I've seen small company culture, from a lot of perspectives, often very bad. But all had one commonality...they never really paid much attention to culture.
In this age of texting and emails, less and less personal contact, some of the human touch seems to have been lost. And that can be a crucial difference in how you communicate and address issues that help you as a leader and drive your company's success.
Phenomenal growth and market leadership always attracts a lot of attention and provides some great lessons for entrepreneurs. More so, when that growth turns south and leadership turns into "also-ran."
Tradition, while it tries to emphasize the past, often suppresses the future. Entrepreneurs are faced with issues of tradition that can impact their business at almost any stage of its evolution. Far too often, tradition can be a new innovation killer!
Sports provides great metaphors and analogies for entrepreneurs. As a former athlete and coach, there have been 4 critical lessons that I've learned through my sports experiences that have been important in all the companies I've started or advised.
Too many small businesses, don't realize that change is inevitable if a company wants to grow. And that change, often, involves making hard business decisions that, just as often, impact customers. But how that change is communicated to them is critical.
Almost every entrepreneur, at one time or another, proclaims that their service and support is what separates them from their competition; what makes them special. But, too often, help desks don't help and customer support, doesn't.
Where you're going can't just be driven by where you've been, if you want to grow. What got you here, won't necessarily get you there. You can't manage today's (or tomorrow's) business through yesterday's eyes. For companies to grow they have to change.
