Coined during the pandemic, The Great Resignation describes the record number of people who have either left their jobs or simply tuned out. To avoid this with your business, you must go right to the source of employee dissatisfaction.
Quality has plummeted, customer service calls have escalated, and neither you nor any of your managers seem to know why. Who has the responsibility to get the product out the door?
The term leadership is often used interchangeably with management. With management tasks get accomplished. With leadership, vision becomes reality. Here are 6 critical skills necessary in being a great leader.
Your team is the foundation for your growth and your culture. How you grow will be best expressed by how you live your culture and in how you hire and manage your team. Seven key tactics to hire the right people and grow your team.
Attitude is reflected in everything you do with your small business, from how you treat your employees, to how you deal with customers, to how you view and treat yourself. In essence, attitude “drives the bus” when it comes to running your bus
Managing a small business, especially its growth, is never an easy task. But, for entrepreneurs, it's when facing adversity that your ability to lead your company and your team, is most challenged. Assisted by Lego's experience, 6 lessons to apply
Rarely can an entrepreneur build a great business alone. Almost always it takes a great team to build a great business. Easier said than done because there are many significant challenges in the construction of a great team.
In this age of texting and emails, less and less personal contact, some of the human touch seems to have been lost. And that can be a crucial difference in how you communicate and address issues that help you as a leader and drive your company's success.
Sports provides great metaphors and analogies for entrepreneurs. As a former athlete and coach, there have been 4 critical lessons that I've learned through my sports experiences that have been important in all the companies I've started or advised.
Most entrepreneurs watch every penny, especially early on. But there's difference between being fiscally conservative and just plain old "cheap!" Knowing what you're "really" paying and "really" getting in return with employees and suppliers is critical.
It happens every day. An entrepreneur learns that a former key employee, who left under good terms, has solicited suppliers and customers with a competitive offering. And, without a non-compete agreement, a new competitor and not a legal leg to stand on!
Good and loyal employees are what underpin success. Making your employees owners may be the smartest thing you ever do. It gives employees a more positive job perspective and an advantage for optimizing value and hedging against business failure.
A line from "Cool Hand Luke" that is, often, what causes negative customer relationships. Not just with direct communication with the customer, but, as likely, with the internal communication (or lack thereof) within a company that affects that customer.
Recently, there was an article in the Wall Street Journal on CEO "burnout." While it focused, primarily, on larger public companies, "burnout" is an issue that is applicable with lessons to be learned for entrepreneurs and small business owners.
Once, long ago, I was being interviewed for a position to run a division of one of the few large companies I ever worked for. As the interview was coming to a close, the Chairman/CEO, who I had known for years, asked me if I had any questions. I said I...
Hiring the right folks for the right positions, then having them take ownership of those positions and holding them accountable for the responsibilities and expectations associated can become the foundation for success and future growth of a small ...
